Ordering/Shipping

 - DNA / RNA Order Guide

 - Sequencing Service Guide

 - Kits Order Guide

  Go to Shipping Cart  → click “Print Invoice” at the down side of shopping cart.

When order status is "Processing"

- Synthesis Service( DNA / RNA / Gene Synthesis / Pombe) : Send email to cs1@bioneer.com with order number & your ID before 4pm (GMT+9) on the same day of your order. However, be aware that cancelation may be impossible if the synthesis has already begun.

- Others : Send email to cs1@bioneer.com with order number & your ID before the next day 9:00 am (GMT+9)

When order status is "Completed"

- Sorry, your order has already been shipped. You can’t cancel your order.

  My Account → My orders

My Account → My orders → Click “Reorder”

 My Account → My orders → Click “View order” → Your tracking Number will be shown in the third tab, under Order Shipments.

Please send email to cs1@bioneer.com before before 9:00am (GMT+9), next day.