FAQs

When order status is shown as “Completed”, you can track your order in “view order -> order shipments” in your account page.

When order status is "Processing"

- Synthesis Service( DNA / RNA / Gene Synthesis / Pombe) : Send email to cs1@bioneer.com with order number & your ID before 4pm (GMT+9) on the same day of your order. However, be aware that cancelation may be impossible if the synthesis has already begun. 

- Others : Send email to cs1@bioneer.com with order number & your ID before next day 9:00 am (GMT+9).

When order status is "Completed"

- Sorry, your order has already been shipped. You can’t cancel your order.

Sorry. FedEx and DHL are the only delivery companies we can provide.

Send your ID to cs1@bioneer.com before placing your orders.

Bioneer Sequencing team, 8-11, Munpyeongseo-ro, Daedeok-gu, Daejeon 34302, Republic of Korea,

Phone: 82-42-930-8550

We will contact you by email personally when our stock updates.

We are sorry that Fedex / DHL do not ship dry-ice packaged goods to some countries. Please check our list of countries unavailable for dry-ice packaging.

Gene Synthesis / sequencing service must be ordered separately. Please proceed to the checkout page.

Depending on your region, it will take about 1~5 days for Fedex / DHL Express delivery.

Please send email to cs1@bioneer.com before 9:00am (GMT+9), next day.