When order status is shown as “Completed”, you can track your order in “view order -> order shipments” in your account page.
When order status is "Processing"
- Synthesis Service( DNA / RNA / Gene Synthesis / Pombe) : Send email to firstname.lastname@example.org with order number & your ID before 4pm (GMT+9) on the same day of your order. However, be aware that cancelation may be impossible if the synthesis has already begun.
- Others : Send email to email@example.com with order number & your ID before next day 9:00 am (GMT+9).
When order status is "Completed"
- Sorry, your order has already been shipped. You can’t cancel your order.
Sorry. FedEx and DHL are the only delivery companies we can provide.
Send your ID to firstname.lastname@example.org before placing your orders.
Bioneer Sequencing team, 8-11, Munpyeongseo-ro, Daedeok-gu, Daejeon 34302, Republic of Korea,
We will contact you by email personally when our stock updates.
We are sorry that Fedex / DHL do not ship dry-ice packaged goods to some countries. Please check our list of countries unavailable for dry-ice packaging.
Gene Synthesis / sequencing service must be ordered separately. Please proceed to the checkout page.
Depending on your region, it will take about 1~5 days for Fedex / DHL Express delivery.
Please send email to email@example.com before 9:00am (GMT+9), next day.